Refund Policy

This Refund Policy explains the terms and conditions under which LeadZik ("we," "us," or "our") may provide refunds for lead purchases made through our platform. This policy should be read in conjunction with our Terms of Service.

1. General Refund Policy

Lead purchases are generally final and non-refundable. However, we understand that exceptional circumstances may arise, and we will consider refund requests on a case-by-case basis in accordance with the terms outlined in this policy.

All approved refunds will be issued as LeadZik Credits to your account. Credits have no cash value and cannot be redeemed for money, transferred to other accounts, or used for any purpose other than purchasing leads on our platform.

2. No Refunds for Accidental Purchases

We do not provide refunds for leads that were purchased by accident. Since leads can only be purchased once and cannot be resold to other contractors, all purchases are final once completed.

Before purchasing a lead, please carefully review:

• The lead preview information provided
• The lead price and your available credits
• The geographic location of the lead
• Any other relevant lead details

We recommend taking your time to review lead information before completing a purchase.

3. Eligibility for Refund Requests

To be eligible for a refund request, you must meet all of the following requirements:

3.1 Contact Requirements

Before submitting a refund request, you must have:

• Contacted the lead via email at least once
• Contacted the lead via phone at least once
• Contacted the lead via text message at least once (if a mobile number was provided)
• Waited at least 24 hours after your initial contact attempt before submitting a refund request

3.2 Verification Requirements

You must be able to demonstrate that:

• The lead contact information is incorrect (e.g., wrong phone number, invalid email, incorrect address)
• The lead is unqualified (e.g., not interested in roofing services, wrong property type, not the property owner)
• The lead information provided does not match the actual property or contact details

3.3 Time Limitations

Refund requests must be submitted within 30 days of the lead purchase date. Requests submitted after this period will not be considered.

4. Refund Request Process

4.1 How to Submit a Refund Request

To submit a refund request:

1. Log in to your LeadZik account
2. Navigate to the purchased lead for which you are requesting a refund
3. Click the "Request Refund" button
4. Read and acknowledge the refund policy information
5. Provide a detailed explanation (up to 200 characters) explaining:
   • Why you believe the lead qualifies for a refund
   • Specific details about your contact attempts
   • Why the lead was invalid or unqualified
6. Submit your refund request

4.2 Required Information

Your refund request must include:

• The lead ID or purchase ID
• A detailed reason for the refund request
• Information about your contact attempts (dates, methods, outcomes)
• Specific details about why the lead information is incorrect or the lead is unqualified

5. Refund Review Process

5.1 Review Timeline

We will review your refund request within 5-7 business days of submission. During this time, we may:

• Contact the lead to verify information and interest level
• Review the lead's contact information, IP address, and other relevant data
• Analyze the lead's quality score and verification results
• Review your contact attempts and communication history
• Perform additional verification checks as needed

5.2 Review Criteria

We evaluate refund requests based on:

• Whether the lead contact information is demonstrably incorrect
• Whether the lead is genuinely unqualified for roofing services
• Whether you made reasonable contact attempts as required
• The lead's quality score and verification status
• Our own verification of the lead's information and interest
• Whether the lead meets the criteria stated in the lead information

5.3 Our Discretion

All refund decisions are made at our sole discretion. We reserve the right to approve or deny any refund request based on our review criteria and the specific circumstances of each case.

6. Approved Refunds

6.1 Credit Issuance

If your refund request is approved, we will credit your LeadZik account with credits equal to the amount you were actually charged for the lead purchase. This means:

• If you used credits for part of the purchase, you will receive credits equal to the amount charged to your payment method (not including the credits you used)
• If the purchase was fully covered by credits, no additional credits will be issued (as there was no charge to refund)
• Credits will be available immediately in your account for use on future lead purchases

6.2 Credit Usage

Refund credits:

• Have no cash value and cannot be redeemed for money
• Can only be used to purchase leads on our platform
• Cannot be transferred to other accounts
• Do not expire (unless your account is terminated)
• Are subject to our general credit terms and conditions

6.3 Notification

If your refund is approved, you will receive an email notification confirming the approval and the amount of credits added to your account.

7. Denied Refund Requests

7.1 Denial Reasons

Refund requests may be denied for various reasons, including but not limited to:

• Insufficient contact attempts (did not meet the required email, phone, and text contact requirements)
• Insufficient waiting period (did not wait at least 24 hours after initial contact)
• Lead information is accurate and the lead is qualified
• Our verification confirms the lead is valid and interested
• Request submitted after the 30-day deadline
• Request is for an accidental purchase (not eligible for refund)
• Insufficient or unclear explanation in the refund request
• Fraudulent or misleading refund request

7.2 Denial Notification

If your refund request is denied, you will receive an email notification with a detailed explanation of why the request was denied. This explanation may include:

• Our verification findings
• Specific reasons for the denial
• Information about the lead's status and quality

7.3 Finality of Denial

Denied refund requests are final and cannot be appealed. We do not provide a second review or appeal process for denied refund requests.

8. Prohibited Refund Practices

The following practices are strictly prohibited and may result in account termination and legal action:

• Submitting false or fraudulent refund requests
• Submitting refund requests for leads you successfully converted into customers
• Submitting multiple refund requests for the same lead
• Providing false information about contact attempts
• Attempting to manipulate or game the refund system
• Submitting refund requests in bad faith

Violation of these prohibitions will result in immediate account termination and may result in legal action.

9. Special Circumstances

9.1 Duplicate Leads

If you purchase a lead that is a duplicate of a lead you previously purchased, you may be eligible for a refund. Contact our support team immediately if you believe you have purchased a duplicate lead.

9.2 System Errors

If a lead purchase was completed due to a system error on our part, we will provide a full refund as credits. Contact our support team if you believe a system error occurred.

9.3 Administrative Refunds

We reserve the right to issue refunds (as credits) at our discretion for exceptional circumstances not covered by this policy. Such refunds are rare and issued on a case-by-case basis.

10. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. We will notify users of material changes by posting the updated policy on this page and updating the "Last Updated" date. We may also notify you via email.

Changes to this policy will apply to refund requests submitted after the effective date of the changes. Refund requests submitted before the changes will be evaluated under the policy in effect at the time of submission.

11. Contact Us

If you have questions about this Refund Policy or need assistance with a refund request, please contact us at:

LeadZik
Email: support@leadzik.com

For refund-related inquiries, please include "Refund Request" in the subject line of your email.